1. Introduction

Eastcoast Cabs (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of personal information when you use our website or services:

2.1 Personal Identification Information

• Name
• Email address
• Phone number
• Physical address (if applicable)

2.2 Booking Information

• Pick-up and drop-off locations
• Time and date of the ride
• Vehicle preferences
• Payment information (such as credit card details)

2.3 Device and Usage Information

• IP address
• Browser type
• Pages visited on our website
• Time and date of your visit
• Referring website address
• Device type (mobile or desktop)

2.4 Cookies
We use cookies to collect information about how you use our website. You can disable cookies in your browser settings, but doing so may affect your user experience on our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• To confirm and manage bookings
• To communicate with you regarding your bookings or inquiries
• To ensure the efficient and accurate dispatch of drivers

3.2 To Improve Our Website and Services

• To monitor and analyze trends, usage, and activities to improve user experience
• To customize and enhance our website’s functionality

3.3 Marketing Communications
We may use your email address to send you updates, promotional offers, or newsletters related to our services. You can opt out of these communications at any time by clicking the “unsubscribe” link in the email.

3.4 Compliance with Legal Obligations
We may process your personal information as required by applicable laws, regulations, or court orders.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

4.1 With Service Providers
We may share your personal information with third-party service providers, such as payment processors or data analytics providers, who assist us in delivering our services.

4.2 With Drivers
Your personal information, such as name and pick-up location, will be shared with drivers to fulfill your booking.

4.3 For Legal Reasons
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Retention of Data

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Correction
You have the right to access and correct any personal information we hold about you. If your information changes, please update it by contacting us.

7.2 Deletion
You may request the deletion of your personal information at any time. Please note that we may retain certain information as required by law or for legitimate business purposes.

7.3 Objection to Processing
You have the right to object to the processing of your personal information, particularly when used for marketing purposes.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Eastcoast Cabs
eastcoastcabskzn@gmail.com
+27 (082) 632-7410